I really appreciated the way things were handled when buying my piano. Piano Gallery had a well-rounded selection of different pianos to fit a variety of budgets and tastes. Brian was friendly and informative but never pushy. I had plenty of time by myself to test out the pianos without pressure, and took multiple trips back to the store. He answered my questions, and also arranged to bring in a piano technician to address some of my concerns.After I had decided on my piano, it was quickly delivered without hassle to my house. I am a happy owner of a new grand piano.